F.A.Q.

ORDERS

A Who should I turn to if I am in need of assistance?
We always maintain a direct relationship with our customers. For any advice, doubts or questions, contact us:

  • Call our customer support +39 344 0129938 from Monday to Friday 8:30 – 12:30 and 14.00 – 18:00 (CET)/li>
  • For any information or occurrences you can send us an e-mail at the following address supportsupport@truckserviceparts.it
  • Fill out the form on the CONTACT US page and we will be in touch with you as soon as possible.

  What are the accepted payment methods?
Truck Service Parts e-commerce accepts the following payment methods:

  • Credit card / pre-paid debit card (VISA, VISA-ELECTRON, MASTERCARD, MAESTRO, AMERICAN EXPRESS, Postepay)
  • Paypal
  • Satispay

Can I pay cash on delivery?
There is no payment upon delivery, as payment is processed before then.

Can I cancel an order?
If you have not yet received the delivery confirmation e-mail, you may cancel your order at no additional cost by contacting customer care. Should you still hold doubts, please contact support@truckserviceparts.it

Can I modify an order?
SeIf you have not yet received the delivery confirmation e-mail, you may modify your order at no additional cost by contacting customer care at the following address support@truckserviceparts.it

What can I do if I need more product than purchaseable on the site?
We will attempt to satisfy your request, contact customer care at support@truckserviceparts.it and tell us the desired amount.

I forgot to apply the discount code at check-out, what can I do?
If you have not yet received the delivery confirmation e-mail, you may contact customer care to cancel your order and place a new order where you can apply the discount code. If you have already received the payment and delivery notification e-mail, you may no longer apply a discount voucher to the concluded order.

Is there a minimum amount of product needed to place an order?
No, there are no minimum restrictions to your order.

DELIVERIES

How can I track my order?
Truck Service Parts customer care is at your complete disposal to help you in tracking your order, available at the address support@truckserviceparts.it . Following your purchase, the Truck Service Parts team will process your order and set up delivery.
You will receive a delivery confirmation e-mail. For more information on order tracking, you may contact customer support at the address support@truckserviceparts.it.

How long will deliveries take?
All orders with available products made before 9:00 AM of a work day will be sent out on the same day, with delivery expected in 48-72 hours.
During Christmas holidays (from the 15th of December to the 8th of January) and in the central weeks of August order processing may incur longer processing times.

Has my order been shipped?
You will receive an e-mail of shipping confirmation. For further information on order tracking, please contact customer support at the address support@truckserviceparts.it.

How much will shipping cost?
Delivery is available all across Italy.
Purchased Product delivery will be carried out via express courier with delivery fees varying depending on product type, quantity, weight and volume.

Can I indicate a precise time of delivery to the courier?No, you may not indicate a precise time of delivery to the courier.

Why have I not received my order yet?If you have already received the confirmation e-mail please contact our customer support at support@truckserviceparts.it. for more information on order tracking.
If you have instead not received the shipping confirmation e-mail and more than 10 work days have passed, we recommend contacting our customer care team.

If the courier has already passed but did not find me, how can I recover the package ?
Should you be absent at the moment of delivery to the specified address, a notice will be left in your mailbox. You may get in touch with the courier for a second delivery attempt.
Otherwise, the package will be returned to the sender.

Can I have my purchase delivered to a different address from my billing and housing address (for example at the workplace)?
Of course, no problem! You can always ask for your order to be delivered to a different address from your billing address. All you need to do is fill out “delivery address” with the information of the location where you wish to receive the order. Remember to fill out your phone number should additional contact be required.

RETURNING AND REFUNDS

Who can exercise the right to withdrawal?
The Registered User who has purchased products on the Site may withdraw from the contract concluded with Truck Service Parts without penalty or needing stated reason within 14 days from product reception, if not otherwise specified.

In which cases can a product not be returned?
Right to withdrawal is forfeit in the following cases:

  • Delivery of specially-made or clearly customized goods;
  • Delivery of goods subject to rapid deterioration or expiry;
  • Delivery of sealed goods opened after delivery or unfit for returning due to hygiene or health protection reasons;
  • Delivery of goods that, by their nature, result irreversibly mixed with other goods after delivery;

How may one return products?
You can return products through shipping.
Refunds will be processed through the same payment method within 30 work days from returned product reception.
Once the refund has been carried out, any depositing technical times on your credit card, PayPal or Satispay account will depend on your banking circuit.
Shipping fees and responsibility for the product during the return trip are borne by the Registered User.

Can I returned a product purchased online?
Of course, you can return even just one product from your online purchase within 14 days from product delivery.

You will simply need to send an e-mail to customer care at the address support@truckserviceparts.it,  expressly declaring the will to withdraw and providing the following information:

  • purchase order number and date;
  • purchase order delivery date;
  • name and address of the B2C Buyer;
  • e-mail address and telephone number of the B2C Buyer;
  • article code for the products the buyer wishes to return.

If customer care confirms your request, they will send a carrier to pick up the item to be returned.

Please make sure that the product presents the following characteristics:

  • correctly packaged in its original packaging, in perfect reselling state (undamaged or opened) and alongside any eventual accessories, user instructions and documentation;
  • attached to a copy of related bill to allow the Company to identify the Customer (Order number, name, surname and address);
  • without visible signs of use beyond those compatible with verification of order contents.

Shipping fees and responsibility for the package, in cases of package loss or damages, are borne by the Registered User.

I don’t like the received product or I changed my mind, what can I do?
You have the right to return product within 14 calendar days from product reception.
You may exercise the right to withdrawal, receiving a refund of the entire billing amount including shipping fees incurred upon delivery, if these conditions are fulfilled:

  • correctly packaged in its original packaging, in perfect reselling condition (undamaged and unopened) and alongside any accessories, user instructions and documentation;
  • attached to the related bill to allow the Company to identify the Customer (Order number, name, surname and address);
  • without visible signs of use if not those compatible with order content verification.

Shipping fees and responsibility should the packaged by lost or damaged are borne by the Registered User.

Can I substitute a product purchased online?
Unfortunately it is not possible to substitute or replace a product bought online. Should it not be to your liking, you may conduct a return (if you are a private/consuming customer) within 14 days of product reception.

How long can refunds take?
Refunds will be carried out via the same method of payment within 30 work days of returned product reception.
Once the refund has been carried out, any depositing technical delays on your credit card, PayPal or Satispay account will depend on your banking circuit.

PRODUCTS, SIZE GUIDES AND WARRANTY

Does product price include VAT?
Indicated product price excludes VAT.

The received product does not reflect the image on the site at the time of purchasing. Is this possible?
Despite Truck Service Parts constant measures aimed to ensure photographs displayed on the site reflect available products as closely as possible, there is always the chance that some differences caused by technical qualities, the terminal’s color resolution or the screen used may occur. As a consequence of the abovementioned technical reason, Truck Service Parts offers no guarantee nor takes any responsibility about the absolute correctness of graphical representations of sold products. Truck Service Parts customer care is always at your complete disposal.

MY ACCOUNT

Do I have to create an account to make use of site services?
Yes.

Creating a personal accounts imples advantages such as: custom discounts, faster purchases, access to order history, address saving and wishlist creation.

Can I make purchases as a private/consuming customer?
Yes. Follow the instructions at the time of registration and perform said registration as a private user. Your tax code will be required.

How do I create a Truck Service Parts account?
Creating a Truck Service Parts account is easy and free. You will need to fill out the registration form, inputting the required information, among which an e-mail address and a password (“Credentials”). Registration will be confirmed with an e-mail sent to the address provided to the site by the newly Registered User.

I cannot access my Account, what can I do?
Follow the subsequent instructions:

  • Check the e-mail and password you are using are the same ones chosen at the time of registration;
  • If you have forgotten your password, click on the “forgot your password?” link and input the registered e-mail address. We will immediately send you an e-mail to create a new one.

Should you need assistance, customer care is always at your complete disposal.

I forgot my password, what can I do?
If you have forgotten your password, click on the “forgot your password?” link and input your e-mail address. We will immediately send you an e-mail to create a new one.

I did not receive the registration confirmation e-mail, what should I do?
Please contact customer care, who will proceed with a technical verification as soon as possible.

How can I delete my account on Truck Service Parts?
To deactivate or request the deletion of your account, you must send an e-mail to the following address support@truckserviceparts.it with subject “Account Deletion”.E