Right to withdrawal

The Registered User, having purchased products on the Site, has the right to withdraw from contracts concluded with Truck Service Parts, without penalty and without requiring stated reason, within 14 days from product reception date if not otherwise specified.
Refunds will be carried out through the same payment method within 30 work days from returned product reception. We will refund the entire billed amount, including any delivery fees charged at the moment of ordering. Once the refund has been carried out, any technical delays on your credit card, PayPal or Satispay account will be dependent on your banking circuit.
Right to withdrawal only applies on the Product in its entirety; therefore should the Product be composed of multiple components or parts, one cannot apply the right to withdrawal only for part of the purchased Product.
Right to withdrawal may be exercised through e-mail directed to Truck Service Parts at the address support@truckserviceparts.it
The request must contain all the following information (with no exception):
Order number: __________
Order date: __________
Product to be returned: __________
Name and Surname: __________
Billing address: __________
Delivery address: __________
E-mail linked to the ordering account: __________
Request date: __________
Delivery expenses and responsibility for the product during the return trip are borne by the Registered User.
Products must be returned perfectly intact and appropriately packaged, in their original packaging and alongside any potential accessories. The Registered User is held responsible for any product value reduction resulting from a manipulation beyond the one necessary to ascertain nature, features and function.
Il diritto di recesso è escluso nelle seguenti ipotesi:

  •  Delivery of specially-made or clearly customized goods;
  •  Delivery of goods prone to rapid deterioration or expiry;
  • f Delivery of sealed goods opened after delivery or not fit for returning due to hygiene or health protection reasons;
  •  Delivery of goods that, following delivery and by their nature, result irreversibly mixed with other goods;